Shipping policy
At STUDIO PROPER, we're committed to getting your order to you safely and on time. Below you'll find everything you need to know about our shipping options, delivery timeframes, and tracking.
Processing Time
All orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing times may be slightly extended — we'll keep you informed if there are any delays.
Domestic Shipping (Australia)
We offer two shipping options for customers within Australia:
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Ground Shipping (AusPost) | Free | 5–7 business days |
| Trackable Courier | $20 | 1–3 business days |
- Standard ground shipping is fulfilled via Australia Post.
- Trackable courier is recommended for time-sensitive orders or higher-value items.
- Delivery times are estimates and may vary depending on your location, particularly for regional and remote areas.
International Shipping
New Zealand
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Ground Shipping (AusPost) | Free | 7–14 business days |
| Trackable Courier | $35 | 3–7 business days |
Rest of World
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Ground Shipping (AusPost) | $15 | 7 - 12 business days |
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also track your order directly through:
- Australia Post: auspost.com.au/mypost/track
- International orders: via the tracking link provided in your dispatch email
Please allow up to 24 hours after dispatch for tracking information to become active.
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs authority for more information before placing your order.
Restrictions & Exclusions
- Shipping timeframes are estimates only and cannot be guaranteed, particularly during peak periods (e.g. Christmas, public holidays).
- STUDIO PROPER is not responsible for delays caused by customs processing, carrier disruptions, or circumstances beyond our control.
- Some products may be subject to shipping restrictions in certain regions. Any restrictions will be noted on the relevant product page.
- We are unable to ship to PO Boxes for courier deliveries — a street address is required.
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact our team at hello@studioproper.com.au with your order number and we'll work with you to resolve the issue promptly.
Contact Us
Have a question about your shipment? We're here to help.